HONEST, QUALITY WORKMANSHIP, COURTESY, EXTRA EFFORT, CAR LOANER, COMMITMENT

Thanks For The Kind Words

Dear Jim,

Jim, I am writing this letter to advise you that we have purchased a new 2012 Ford Focus, and as such we will be seeing you less often.  But, mostly I am writing because I wish to express my gratitude to you for the great service we have received from you, Mike and J.C.

We have supported your business for many years because of the following values.

Honesty.  Your advice has always been true, honest and reliable.  You always gave us the advice that was best for us.

Quality workmanship.  Mike and J.C. have always been able to quickly and accurately diagnose a problem.  Equally so, the repairs have been of the highest standard.

Courtesy  at all times by all people.  We know that at times you have to tolerate a bunch of impatient clients who want everything and want it now.  With the greatest diplomacy and courtesy you have always been able to satisfy our mental deficiencies as well as our mechanical ones.

Extra Effort.  You have gone out of your way to help us even when we arrived after hours.  You could easily have said, “Sorry we’re closed”, but you didn’t.  You took the time, and with that extra effort you were able to help us.

Car loaner.  A very much appreciated benefit.

Commitment.  You tell us what needs to be done, and then you do it.  You tell us when it will be done and it is done on time.  You tell us what it will cost and that is what it costs.

Jim, we highly recommend Jim Dickinson Autotech to our family and friends.

Thanks for everything and we will see you soon.

~ Richard and Jane Jamieson


I DRIVE ACROSS TOWN TO BRING MY CAR TO JIM’S

Thanks For The Kind Words

“I drive across town to bring my car to Jim’s.  I so appreciate dealing directly with a mechanic whose name stands behind his work.  That name has come to mean for me trustworthiness and thorough, efficient service.

When I first moved to Ottawa, I brought my car in for a drivesafe inspection.  Jim’s patient, detailed description of what required work won me over.

I very much appreciate the new detailed billing system, which helps me keep a far better repair history as well as planning ahead.  Most importantly, it conveys that transparency I’ve come to appreciate about Jim’s further instilling my trust.”

~ David Robinson, Pastor


JIM SAVED ME MONEY ON THE USED TRUCK I BOUGHT FROM THE DEALER!

Thanks for the Kind Words

“Auto Tech is a rare gem in the world of automotive repair and maintenance: Jim and his staff are Knowledgeable, honest, and more than that they go the extra mile for you.
Because of Jim and J.C.’s thoroughness in inspecting a used truck I had just bought, a crack in the brake linings(shoes?) was discovered that should not have passed the dealer’s safety certificate.  When I showed the entire report to the dealer, he performed ALL of the work indicate, not just the brakes, for Free – a savings of $600 for me!
Jim keeps track of my car’s maintenance needs and advises me by mail when a particular service is due.  This  is a big advantage for someone like me who has trouble telling the difference between a brake shoe and an argyle sock…

   ~ Brenda Bradley


I ALWAYS FEEL VERY WELCOME. NEVER INTIMIDATED.

Thanks For The Kind Words
“I always feel very welcome. Never intimidated, Jim and staff are always ready to help with the car’s problem, very honest with the estimates, the parts are never inferior, always the best for the best price.  I feel very comfortable leaving my car with this company.”
My 20 year old (1987) Dodge Colt’s front fenders were rusting badly, as well as the rear wheel wells.  Jim suggested new fenders, some body work with a paint job would solve the problem.  Thanks to Jim’s expertise, after several phone calls new fenders were found (a perfect match) along with a very experienced body man the job was completed to two days, the cost very reasonable.  I am pleased to be a client of Jim’s garage, except for Jim’s caring, along with his fine mechanics, I should not be still driving this car.  Many thanks to Jim and his staff for previous positive experiences and benefits.  I have received.  Keep up the very informative and funny newsletters.  I enjoy it very much.”
~Muriel P. Blyth


JIM ACTUALLY CALLED GM TO SEE IF MY WARRANTY WOULD COVER REPAIRS!

Thanks For The Kind Words
“Your company is excellent as is the work you do and you are never too busy to answer questions. I have complete faith in you.
When my air conditioning was not working you actually called GM regarding my car to see if my warranty would cover the repairs. The answer was yes so you advised me to have the repairs performed at the dealers so there would be no charge to me.
What I feel has benefited me most are the bumper to bumper inspections. I had one just prior to my three year warranty expiring and one before the powertrain warranty expired. Both times the work that needed doing saved me more money than the cost of the inspections.”

~ Ann Joy


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I TRULY BELIEVE JIM SAVED ME HUNDREDS IF NOT THOUSANDS

In one word … Integrity.
Jim is not only very knowledgeable, but takes the time to rationally explain the problem and the cost.

My family and I moved to Ottawa from B.C. last year and we had an older/low mileage Toyota truck that had to pass the “Clean Air Program”. After taking it both to Canadian Tire and the dealership, I was told that I would need to overhaul the cylinder heads (meaning a new motor!). We were fortunate to be referred to Jim. Jim and his staff proceeded to do a complete diagnostic of the exhaust system. He discovered that it was simply a leak in the exhaust manifold. I truly believe Jim saved me hundreds if not thousands in not having to replace the motor and by correcting the real problem.

Courtesy and personable service.
Good value for the money!

Stuart Valair


YOU SAVED ME ABOUT $1,000 WHEN MY WARRANTY EXPIRED!

 

Thanks For The Kind Words

“Thanks once again for suggesting I have you perform a bumper to bumper inspection before my warranty expired on my Cavalier.
When my first warranty expired you saved me about $1,000 as you determined I needed a new air compressor and also one of the rear strut mounts had to be replaced.
This last inspection, before my warranty expired saved me a minimum $600. I had the water pump replaced plus axle seals.
So I would say to your customers who still have warranties on their vehicles to have you perform the bumper to bumper inspections.
Once again Jim, thank you so much.”
~ Ann Joy


HONEST ESTIMATE OF THE WORK

“I feel very at ease when I take my car into Jim’s shop. I know that I get an honest estimate of the work needed in my car. There was a problem with the car not starting and intermittently shutting off while driving the car. Jim checked the car and was able to tell me that a recall was in place which would solve the problem. Instead of him charging me, I got the work done for free at a dealership. I love the Car Care Club. I feel it’s great value and I get excellent customer service every time I go in. Customer service is extremely important to me so I appreciate it” ~ Josee Wolfe


VERY PROFESSIONAL

“Very professional. Would go above & beyond what is required, regardless of the vehicle’s value, they look after it with the utmost care.  I got into a collision, they took care of my car as if it was worth a lot of money.  Car Care Club- efficient & valuable service.”     ~ Jay Jarmin