* 11 THINGS WE DO BETTER

thumbsup.jpgWe challenge you to find another Ottawa auto repair facility that is this thorough, even among the dealers! Before we even start working on your car we’ll listen to what you have to say about what’s wrong! Our experience lets us ask questions that help narrow down what may be wrong, even if it’s over the phone. It may not be what you think it is which could end up saving you $$$.

Once you come in for your appointment. We then go to work, here’s how…

#1. We write down exactly what you tell us you are
experiencing, all the symptoms and details.

#2. We then assign the best technician to your
particular problem based on their experience.

#3. If you’re still here we frequently test drive the car with you to help pinpoint those noises and problems. We always test drive your car to see if we can feel, see, or hear what you do.

#4. We then inspect suspected component or perform appropriate diagnostic test to accurately pinpoint your problems. We also will perform complimentary 90 point inspection to ensure there are no other problems you may not be aware of. We prioritize anything we find as (N) Notify, (R) Recommended, (S) Severe.

#5. Next we call you with an estimate based on what
we’ve found out so far, before any repairs are
started.

#6. We only start the repair work once you give us your approval, and only then. Oh by the way to save time often we may have already ordered your parts, anticipating your okay. That saves us time. And your vehicle is repaired sooner!

#7. After you OK the work we provide you an updated estimate of the repair time and when you can plan on picking up your car.

#8. We then go to work and fix your car, right the first
time.

#9. Once the repair is finished we test it in our shop on our electronic test equipment to ensure we did it right.

#10. Then we take your car out and perform another test drive to ensure we solved the problem(s). Why should you test drive our repairs?

#11. Finally we call you and let you know it’s ready to go
and arrange for you to pick up your car!